Frequently
Asked
Questions
We’ve done our best to answer all your questions below. If you don’t see what you’re looking for, feel free to reach out to us info@choojiie.com — we’re happy to assist!
Delivery Timeframes
We ship worldwide.
Tracking
We'll send you email updates once your order is dispatched.
Delays
We aim to dispatch all orders within 48 hours. If you've ordered internationally, please don't be alarmed if your order takes a little bit longer to be dispatched.
Please note, delivery timeframes are in working days unless otherwise specified.
If you're shopping internationally, your delivery may be subject to customs fees, so please check to see if you've been contacted as your parcel could be delayed if there is a pending payment.
Not going to be in?
A lot of the carriers we use provide options for delivery such as a safe place, neighbours or re-delivery to another date or parcel shop location. If this is available for your delivery, you'll be able to find this on the carrier website or app.
Can't find your parcel?
If your parcel says it's been delivered but you can't find it, first check to see if they've left a delivery photo, signature, location or note. Check with nearby neighbours and specified safe places.
All our products are made to order, so we’re unable to accept returns.
If there’s an issue with your order, please contact our team at info@choojiie.com and we’ll be happy to assist.
Product issue
In the rare event that you receive your order with a missing, damaged or incorrect product, please don't hesitate to reach out to us at info@choojiie.com so we can help. Please provide photos where relevant, so we can assist.
