Return Address:

• Packages sent out from our US and Mexico facilities are returned to 217 Wrangler Drive, Coppell, Texas 75019.

• Packages sent out from our facility in Canada are returned to Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.

• Packages sent out from our Latvian facility are returned to Lidostas Parks, Marupes novads, Latvia LV-2167.

• Packages sent out from our Spanish facility are returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

• Packages sent out from our UK facility are returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.

• Packages fulfilled by our partner facilities in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).

• Packages fulfilled by our partner facilities in Japan are returned to Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).

• Packages fulfilled by our partner facility in Brazil are returned to Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

General Return Guidelines:

1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We will gladly offer a replacement or refund for any items that arrive damaged due to a manufacturing or fulfillment issue.
2. Order Issues: If there is a mistake with your order, such as receiving the wrong item or a printing error, please contact us within 30 days to resolve the issue.
3. Wrong Size/Customer Error: As each product is custom-made to order, we do not accept returns for incorrect sizing or customer errors unless we determine that the mistake occurred during manufacturing. Be sure to review our sizing charts carefully before placing your order.
4. Exchanges: Exchanges are not offered as our products are custom-made. If you need a different size or design, a new order will need to be placed.
5. Returns on Non-Damaged Goods: Returns for non-damaged or correctly fulfilled items are not accepted, as all items are custom-produced. Please ensure that all information is correct before finalizing your purchase.

How to Process a Return:

1. Contact us via info@choojiie.com within 30 days with your order number and a description of the issue.
2. We will assess your request and, if applicable, provide instructions for returning the item to our fulfillment center at the provided address.
3. Once we receive the item and confirm the issue, we will issue a refund or replacement according to our policy.